Privacy Policy

Last updated: 6 November 2026
Business Name: Sunny Coast Buyers Agent
Contact Email: julia@sunnycoast-buyersagent.com.au
Phone Number: 0466 846 231

1. Overview

Sunny Coast Buyers Agent respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and share your personal information in accordance with the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect personal information from you when you use our property buying services, website, or contact us. This includes:

  • Identification details: Full name, date of birth, and government-issued identification (such as a driver’s license or passport) when required for property transactions or client onboarding.

  • Contact information: Postal address, email address, and phone number.

  • Financial and property preferences: Budget, pre-approval finance status, target suburbs, property type, and investment criteria.

  • Website usage data: IP address, browser type, and cookies collected via our website analytics.

3. How We Collect Your Information

We collect information directly from you when you:

  • Fill out a contact or enquiry form on our website.

  • Communicate with us via phone, email, or social media.

  • Sign a buyer’s agency agreement or client intake form.

  • Interact with third parties such as mortgage brokers, selling agents, or conveyancers with your consent.

4. Why We Collect and Use Your Information

We collect and use your personal information to:

  • Provide tailored property search and buyer’s agency services.

  • Communicate with you about properties, market updates, and progress reports.

  • Verify your identity and comply with relevant real estate and anti-money laundering regulations.

  • Improve our website functionality and client experience.

5. Who We Share Your Information With

We do not sell your personal information. We may disclose your information to trusted third parties involved in your property transaction, including:

  • Selling agents, vendors, and real estate agencies.

  • Conveyancers, solicitors, and mortgage brokers assisting with your purchase.

  • Service providers (such as CRM software, cloud storage, and email marketing tools) who are bound by confidentiality.

  • Regulatory or legal authorities if required by Australian law.

6. How We Store and Protect Your Information

  • We store your information in secure digital CRM systems and encrypted cloud storage providers.

  • We take reasonable steps to protect your data from misuse, loss, unauthorized access, or modification.

  • We retain your information only as long as necessary to fulfill our legal and service obligations.

7. Your Rights and How to Contact Us

You have the right to:

  • Request access to the personal information we hold about you.

  • Request the correction of any inaccurate or outdated information.

  • Opt-out of marketing communications at any time by clicking "unsubscribe" or contacting us directly.

To make a privacy-related request or complaint, please contact our Privacy Officer:

  • Email: julia@sunnycoast-buyersagent.com.au

  • Address: POBox 1293, Coolum Beach, 4573

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

If you'd like, I can help you tailor this template by adding:

  • Specific clauses for website cookies and analytics

  • Direct wording for overseas data storage (if using global CRM or email tools)

  • A matching Client Privacy Collection Notice for your intake forms